We encourage thoughtful decision-making; our team will be here to assist you every step of the way.

Thank you for respecting each unique crystal and embracing their imperfection—they are one-of-a-kind treasures on Earth.

• Regular orders ship in 1-3 business days, and handcrafted custom orders in 3-7 business days. For any special cases, we’ll note it on our site and send you an email to explain!

• For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.

• For orders that do not meet the minimum purchase amount for free shipping, you will see the real-time shipping fee generated based on your location and the package weight during checkout.

• Packaging Commitment: All orders are shipped in eco-friendly cartons and reusable materials – safe for your crystals, kind to the planet.

• We collect duties, taxes, and import fees during checkout to help streamline the delivery process. However, these amounts are estimates and may not reflect the final fees assessed by your country’s customs office. Additional delivery charges or delays may occur depending on your local regulations.

• Please note, shipping costs are non-refundable.

RETURN & REFUND POLICY

• If you’re not satisfied with your purchased, you may request a refund or exchange within 14 days of receipt. Please contact us via email at crystal@stone-lover.com, attaching your order number and photos of the product. We will respond within 1–3 business days and provide you with the return address. The returned item must be delivered within 14–20 calendar days after we issue the return address. Note that customers are responsible for the cost of return shipping.

• After 14 days, we cannot offer refunds or exchanges.

• We do not offer refunds for product issues that occur more than 14 days after purchase and are caused by wear and tear, usage, or accidental damage. However, jewelry products come with a one-year warranty from the date of purchase. You may contact us crystal@stone-lover.com, providing your order number and clear photos of the product. We will reply to you within 1-3 business days to confirm whether your repair application has been approved, and also provide the return address and subsequent steps. Please note that while repairs under warranty are free of charge, you are responsible for the round-trip shipping costs associated with the repair.

• Once we receive your returned item and complete the inspection, we will notify you via email crystal@stone-lover.com of the refund approval. If approved, your refund will be credited back to your original payment method. Please allow up to 14 days for the credit to appear in your account. Shipping fees are non-refundable.

• Eligible for Return: Jewelry; Crystals (excluding sale and promotional items, as marked on the product page)
• Not Eligible for Return: Gift cards; Downloadable products (e.g., classes); Sale items; Burnable items (e.g., sage, resins) for hygiene and safety reasons.

• If the purchased product is damaged during transit, you have 7 days to contact us to file a claim with the logistics carrier. Please reach out to us via email crystal@stone-lover.com promptly. After these 7 days, we will no longer accept returns for the product.

Shipping & Damage Policy

• After we ship your order, we will send the shipping information (such as the tracking number) to your email address. You can track the delivery status on your own. If there is no logistics tracking information 14 days after shipment, please contact us promptly at crystal@stone-lover.com.

• Please confirm that your shipping address is correct. We cannot file a claim on your behalf if the package is lost due to an incorrect address provided.

• If you provide the correct address during checkout but the carrier delivers the package to an incorrect location, the package will be deemed “stolen”. Claims must be filed within 7 days from the “delivery date.”

• If your order appears to have been lost in transit, we will work with you to determine the best option, which may include filing a missing mail claim, providing a replacement, or issuing a refund.

Payment Methods

• Please note: only one method of payment will be accepted per transaction.

• You must comply with the terms of all agreements between you and any third-party payment processors, and if you have any disputes regarding the processing of your payment you must deal directly with those third parties to resolve the disputes. You authorize to charge all amounts to the payment method details you provide to us. You represent and warrant that each credit card or other payment method you use for payment to us belongs to you, and you have the right to charge all such payments on the credit card or other payment method.

• When you pay with a credit or debit card, you need the name printed on the card, the card number, the month and year the card expires, and the 3-digit or 4-digit security code. This information, along with the billing address for the credit card, must be entered during the purchase process.

• Please note that we do not save your credit or debit card number, nor any personal information entered in the payment fields when you make a payment.